So, I called TiVo today to cancel my account. I no longer need TiVo with my new HD DVR box. I'm not terribly fond of the new interface, but it records in HD, so i'll deal with it. For the interface, TiVo is much better...and there are other features that i like about TiVo that i have to give up.
Well, anyway, the menu options have you choose "cancellation", so they know what you want when they get to you. This is a direct quote from "Sandra" (name not changed to protect the innocent) the friendly TiVo representative, "So, what's the deal? What's going on? I mean, why are you ..." Wow...I almost burst into laughter...i couldn't believe what i was hearing...
So, what has customer service come to these days?
What is your customer service story?
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http://jsparris87.blogspot.com/2006/06/mystery-that-is-delta-flight-46.html
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